Point Of Sale (PoS) Maintenance Guide
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o3 Mini / AI Assistant
02/07/25, 14:04
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Scope of Works
• Inspect PoS terminals, peripherals and network connections for faults
• Test software configurations and verify network connectivity
• Update firmware, install security patches and recalibrate devices as required
• Clean and inspect hardware components; run diagnostic tests
Typical Cost
Charge Type | Low £ | High £ | Notes |
|---|---|---|---|
Call-out / Minimum | £100 | £150 | First 30 min on site |
Labour per hour | £60 | £90 | Skilled technician rate |
Materials | £5 | £50 | Consumables & accessories |
TOTAL (most jobs come in here) | £165 | £290 |
Time on Site
Most PoS hardware maintenance tasks usually take between 45 minutes to 1 hour. Additional time may be needed for in-depth diagnostics and complex issues.
Questions to Ask Your Technician
• What do you believe is causing the hardware issue?
• Will you carry out firmware updates and software checks as part of the maintenance?
How to Avoid Surprises
• Ensure the PoS terminal is accessible and the workspace is cleared prior to the visit
• Backup all transaction data and system settings before authorising any repairs
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