Where’s the job?

Overview

• Responding rapidly to roadside emergencies and vehicle breakdowns with expert towing and recovery techniques.

• Skill level: 5 / 5 (requires advanced driving skills, vehicle recovery expertise, and hazard awareness).

• Typical duration: Operations can range from a quick 30-minute recovery to several hours during complex incidents.

Safety First

• Activate emergency lights, hazard signals and ensure clear communication with dispatch and other emergency services.

• Wear high-visibility clothing and appropriate safety gear (helmets, gloves and boots).

• Ensure the tow truck is parked on a stable surface with wheel chocks in use to prevent unintended movement.

• Perform a scene assessment to identify any hazards such as oncoming traffic, unstable vehicles or poor weather conditions.

• Use proper lifting techniques and never exceed the tow truck’s rated capacity.

Tools & Materials

Step-by-Step

1. Arrive at the scene promptly and carry out a thorough safety assessment.

2. Secure the incident area with cones and warning signs to protect both crew and the public.

3. Examine the immobilised vehicle’s condition and determine the safest recovery method.

4. Attach tow chains or cables securely and confirm the load distribution is correct.

5. Ensure all team members are in position with clear roles and that safety protocols are maintained.

6. Proceed with towing at a controlled speed, continuously monitoring for any changes.

7. Once the vehicle is safely loaded, secure it for transport and inform dispatch of completion.

Completion Checks

• Verify that the vehicle is securely attached and that all tow equipment is disengaged and in proper order.

• Confirm that all scene hazards have been removed and that the load is balanced for transport.

• Ensure that incident documentation is complete and stored according to regulations.

• Conduct a quick check of the tow truck’s equipment before heading back to base.

When to Call a Pro Instead

If the recovery operation involves severely damaged vehicles, unstable loads, or multiple incidents at one scene, it is advisable to call in specialist recovery teams or additional emergency services for support.