Where’s the job?

Overview

• 24/7 emergency repair service for critical appliance breakdowns, ensuring minimal downtime.

• Skill level: 5 / 5 (requires advanced diagnostic and repair skills as well as rapid decision-making).

• Typical resolution time: 1 – 4 hours on-site, depending on the complexity of the breakdown.

Safety First

• Always isolate the appliance from its power or gas supply before commencing any repair work.

• Ensure use of appropriate Personal Protective Equipment (PPE) to mitigate risks during repair.

• Adhere to lock-out tag-out procedures to confirm that there is no accidental re-energisation during maintenance.

• Verify that all gas or electrical appliances are fully disconnected before starting repairs.

Tools & Materials

Step-by-Step

1. Register and log the emergency call, gathering key information about the breakdown.

2. Triage the incident to assess priority and dispatch an experienced technician immediately.

3. On arrival, isolate the appliance safely (disconnect power, water, or gas supply as necessary).

4. Conduct a thorough diagnosis using digital diagnostic tools and visual inspections.

5. Repair the fault or replace damaged components, taking care to follow manufacturer guidelines.

6. Test the appliance thoroughly to confirm that all functions are fully restored and safe.

7. Complete all documentation and inform the client of any follow-up actions or maintenance advice.

Completion Checks

• Appliance function is fully restored with no recurring fault codes.

• All safety circuits and controls are verified, and the system meets regulatory standards.

• Comprehensive tests and client sign-off confirm the quality of repairs.

• Detailed logs of the repair process are maintained for warranty and compliance purposes.

When to Call a Pro Instead

For high-risk or highly specialised repairs, such as issues involving gas appliances or mains electrical supply, always rely on a certified specialist to ensure complete compliance with safety regulations and warranty conditions.