Where’s the job?

Scope of Works

• inspect external drop, master socket and internal faceplate for visible damage

• locate and test the incoming line at the property boundary or operator box

• test signal to the ONT/router and verify ethernet/wi‑fi link to the home network

• reterminate or replace damaged external or internal cables and connectors

• run and terminate new cable to the preferred internal point and fit faceplate where required

• test end‑to‑end connectivity, label the work, seal external entries and tidy visible cabling

• provide a brief fault report and advise on further works if a full external repair or ducting is needed

Typical Cost

Time on Site

Most domestic reconnections take 1–3 hours on site for diagnosis and repair; complex external runs, needing scaffold, ducting or chasing walls, can extend the visit to a half or full day

Questions to Ask Your Tradie

• are you an approved or experienced telecoms installer (for example Openreach or FTTP installer)?

• will you perform an on‑site line test and provide the line test log or fault code?

• what is included in the quoted price and what triggers extra charges?

• do you include retermination, new faceplate and basic ONT/router setup in the visit cost?

• will you need access to lofts, neighbours or communal areas and can you provide a risk assessment or method statement?

• what guarantee or remedial cover do you provide and will I get a written job report?

How to Avoid Surprises

• ensure clear access to the external entry point, street cabinet and the internal master socket

• make the router/ONT and a powered socket available for testing

• pre‑book parking or allow space for a work van if external works or scaffold are likely

• check with the freeholder or building manager about drilling permissions or communal area access

• advise the trader of any asbestos, damp or fragile finishes before the visit

• expect PPE and safe working‑at‑height measures if the drop is on a roof and allow for extra time/costs