Luggage Repair Guide

Scope of Works

• Assess damage & quote – check zip, wheels, handle, shell cracks; photograph for records.

• Strip & clean component area to remove lint, grit and old lubricant.

• Replace or re‑stitch zips, sliders, wheels, telescopic handles or corner guards with OEM‑grade parts.

• Patch or plastic‑weld hard‑shell cracks, re‑rivet frames, reinforce seams.

• Re‑dye or refinish scuffed leather panels where required.

• Function test & quality‑check rollers, locks and TSA combination; issue repair warranty.
  

Typical Cost (inc. VAT)

Time on Site

• Workshop time: 1 – 2 hours bench work per component; courier turn‑round 3‑5 days.

• Longer: seized rivets, custom‑colour leather dye, waiting for branded spares.

• Express (24 h): usually attracts premium courier & labour charge.
  

Questions to Ask Your Trade

1. Are replacement parts OEM‑approved for my brand (Samsonite/Rimowa)?

2. Is the quote fixed or will labour run hourly if extra damage is found?

3. Do you guarantee zips & wheels for a set mileage or months?

4. How will you match colour/finish on hard‑shell or leather panels?

5. Is insurance cover included for transit to & from the workshop?

6. Can you supply before‑and‑after photos for airline damage claims?

7. What surcharge applies for same‑day or airport‑hotel call‑outs?
   

How to Avoid Surprises

• Take clear photos of damage before handing the case over.

• Remove personal items & trackers; empty every pocket to avoid loss.

• Label your case & provide keys if TSA lock needs resetting.

• Check airline warranty first—some cover damage within 7 days of flight.

• Agree on finish (polished, matte) to avoid mismatched panels.

• Keep courier tracking numbers and insist on a written repair warranty.
  

2025 GBP prices include 20 % VAT.