Mobility Equipment Repair Guide

Scope of Works

• Fault diagnosis – run onboard error codes, test batteries, check frame welds and upholstery.

• Strip & clean drive hubs, bearings, control modules and brake assemblies.

• Replace consumables: tyres, inner tubes, arm‑pads, joystick gators, batteries or chargers.

• Re‑programme controllers for speed / acceleration limits; reset tilt safety sensors.

• Test‑ride & certify safe operation; supply service sticker and log‑book entry.

• Optional extras – collection & return, insurance estimates, annual service plans.
  

Typical Cost (inc. VAT)

Time on Site

• Typical: 45 – 90 minutes for diagnostic and single‑component swap.

• Up to 2 hours: battery change on rear‑drive scooters, complex joystick re‑programming.

• Full‑day workshop: frame crack welds, full wiring loom or multiple chair fleet service.

Questions to Ask Your Trade

1. Are you Motability / manufacturer‑approved for my scooter or chair model?

2. Do you stock OEM parts or use aftermarket – how does that affect warranty?

3. Is travel time included in the call‑out or billed separately?

4. Can you provide a written fault report for insurers or care providers?

5. What guarantee covers replaced parts and labour?

6. Will you test batteries under load before recommending replacement?

7. Do you offer a service plan and annual safety check discount?

How to Avoid Surprises

• Note fault codes & symptoms before the visit for faster diagnosis.

• Charge batteries fully so voltage‑load tests are accurate.

• Clear a 2 × 2 m workspace near a mains socket for the technician.

• Have purchase documents ready for any warranty claim.

• Check access & parking for a van with ramp or tail‑lift.

• Verify waste‑transfer paperwork for old batteries to comply with WEEE rules.

All price ranges are rounded 2025 GBP figures and already include 20 % VAT.