Where’s the job?

Scope of Works

• Diagnose macerator fault including power, pump noise and blocked inlet or outlet

• isolate electric and water supplies and remove access panels to reach unit

• clear blockages from inlet/outlet and inspect non‑return valve and pipework

• replace worn seals, diaphragms or pump motor where repair not possible

• fit new macerator unit and reconnect waste discharge, test for leaks and correct operation

• clean and disinfect working area, dispose of contaminated waste and tidy pipe runs

• wear PPE when handling waste and advise on user maintenance and warning signs

Typical Cost

Time on Site

Most repairs 1–2 hours; full unit replacement 2–4 hours depending on access and whether the toilet must be removed

Questions to Ask Your Tradie

• do you charge a diagnostic or call‑out fee and is it deducted from the repair cost

• how many macerator installs or repairs have you done and which brands do you stock

• can you fix it on the day or do you need to order a replacement unit and how long for parts

• what warranty do you offer on labour and on replacement macerator units

• will you dispose of the old unit and contaminated waste and is that included in the quote

• do you need access to the consumer unit or to isolate water and will you arrange it

How to Avoid Surprises

• ensure clear access to the macerator, toilet and consumer unit and move fragile items

• confirm parking and entry arrangements for the tradie to avoid delays

• tell the tradie on booking if the unit is in a cupboard, under floor or in a cellar so they bring parts

• check leasehold or building rules for waste and pipework changes in flats

• ask for an estimate for parts and labour in writing and agree whether call‑out is refundable

• keep pets and children away from the work area and expect some odour during works