Where’s the job?

Scope of Works

• Inspect toilet, cistern, and visible pipework to identify leak or malfunction

• Diagnose cause (flush valve, inlet valve, seal, loose pan bolts, blocked trap)

• Isolate water supply, drain cistern and remove components for repair or replacement

• Replace inlet valve, flush valve, seals or syphon parts as needed and fit new seat if requested

• Reseat pan, renew silicone seal if required and tighten bolts to prevent movement

• Test flush and check for leaks; clear area and remove small waste parts, use PPE when contamination present

Typical Cost

Time on Site

Most simple toilet repairs take 1–2 hours on site; replacing a pan or full cistern can take 3–6 hours and may need extra time for sealing and drying

Questions to Ask Your Tradie

• Are you insured and registered for plumbing work in UK domestic properties

• Have you done this type of repair before and can you show examples or references

• What is included in the quote (call-out, labour, parts, VAT, disposal) and what triggers extra charges

• Do replacement parts come with a warranty and who sources them if specialist items are needed

• How will you isolate the water and protect flooring and finishes during the work

• Estimated timescale for completion and whether any follow-up visit might be needed

How to Avoid Surprises

• clear access to the bathroom and remove loose items from floors and surfaces

• make the isolation valve accessible or tell the plumber where the stopcock is located

• confirm parking and access arrangements for the tradesperson to avoid delays

• check availability of desired replacement parts or accept that sourcing may add time and cost

• secure pets and note any communal building rules or restricted working hours

• agree disposal of old sanitaryware before work starts to avoid surprise charges