Where’s the job?

Scope of Works

• Inspect lock, cylinder, strike plate and hinges to identify cause of sticking or misalignment

• adjust door hinges, tighten or replace screws and realign strike plate to ensure smooth latch operation

• lubricate mechanisms and check multipoint locks for synchronisation and correct engagement

• replace worn parts such as cylinders, latch plates or hinge pins where necessary and fit anti-snap or high-security cylinders on request

• test operation with door closed and open, check key operation and provide a short report with any recommended further works

• secure door if a security defect is found and give a clear quote for replacements rather than carry out major works without approval

Typical Cost

Time on Site

Most lock adjustments and minor alignment jobs take 30–60 minutes; replacing a cylinder or realigning a multipoint lock typically takes 1–3 hours; full frame or door works can extend to a half day or longer depending on parts and access

Questions to Ask Your Tradie

• do you charge the call-out if you carry out the repair on the same visit

• what guarantee do you provide on labour and parts and for how long

• do you carry common replacement cylinders and multipoint parts or will you need to order them

• are you insured and can you provide proof of public liability insurance

• will any carpentry or further door/frame work be needed and how do you charge for that

• can you rekey existing locks to match new keys and do you provide replacement keys on site

How to Avoid Surprises

• ensure clear access to the door and surrounding area and remove rugs or obstructions

• have evidence of ownership or permission available for security work to avoid delays

• check parking and access restrictions so the engineer can park close by and avoid extra travel time

• let the tradie know about alarms, existing security systems or fragile finishes before work starts

• secure pets and ensure someone is present who can operate the door and keys