Where’s the job?

Scope of Works

• assess the lock type (euro cylinder, mortice, UPVC multipoint, rim deadlock) and reason for fault

• attempt non‑destructive entry first (picking/bypassing) to avoid damage

• extract a snapped or stuck key where possible and clean/tidy the mechanism

• drill out and replace cylinder only if non‑destructive methods fail, with customer approval

• supply and cut new keys and test lock operation on completion

• protect door finish and wear appropriate PPE; remove and dispose of broken parts

Typical Cost

Time on Site

Most call‑outs take 30 minutes–2 hours depending on the problem; a simple non‑destructive unlock 15–45 minutes, drilling and replacing a cylinder 1–2 hours. factors that extend time include UPVC multipoint mechanisms, snapped keys deep in the lock, restricted access or communal entry procedures

Questions to Ask Your Tradie

• are you a qualified locksmith or member of a recognised trade body

• will you attempt non‑destructive methods first and how will that be charged

• what will trigger a chargeable cylinder drill or full lock replacement and can you provide an estimate

• can you supply and guarantee new keys and what warranty covers parts and labour

• do you require proof of ownership or landlord permission before attending

• are there call‑out, travel or out‑of‑hours surcharges and what payment methods do you accept

How to Avoid Surprises

• confirm access arrangements and be ready to meet the tradesperson at the door

• have proof of ownership or landlord permission and ID available

• remove obstructions, rugs and nearby ornaments to protect finishes and give working space

• tell the tradesperson if the door is multipoint or has a security chain or gate to speed diagnosis

• check parking and provide building entry codes or concierge details if applicable

• agree payment method and request a written receipt and parts warranty details