Where’s the job?

Scope of Works

• attend locked front door and attempt non‑destructive entry

• assess lock type (euro cylinder, multipoint, mortice or rim) and damage

• replace or fit new cylinder or lock mechanism if required and agreed on site

• cut or code replacement keys and test locking operation

• secure door, adjust keepers/strikes and advise on anti‑snap upgrades

• provide invoice, warranty details and safe‑use advice

Typical Cost

Time on Site

Most non‑destructive entries take 15–60 minutes; forced entry with replacement typically 1–3 hours. Factors that extend time include multipoint mechanisms, uPVC door repairs, parts availability, poor access or stairs

Questions to Ask Your Tradie

• do you carry id and current public liability insurance?

• can you gain non‑destructive entry or will the door need to be forced?

• what is the call‑out fee, estimated labour time and any after‑hours charges?

• do you carry replacement cylinders or multipoint components and fit on site?

• what guarantees do you offer for parts and labour and do you provide an invoice?

• will you require proof of ownership or written permission before forced entry?

How to Avoid Surprises

• have proof of ownership or written permission available

• clear access to the front door and ensure adequate lighting

• check parking restrictions and tell the tradie about permit or gated access

• inform building manager or neighbours if communal areas are needed for access

• tell the tradie about pets, alarm codes and any known hazards on arrival