Where’s the job?

Scope of Works

• Inspect the suitcase and lock to identify type (built‑in combination, keyed lock, TSA approved) and visible damage

• attempt non‑destructive opening where possible (decode combination or use existing key) and advise if destructive access is required

• remove and replace the lock mechanism or fit a new TSA/non‑TSA replacement if repair is not viable

• fit and set new combination or hand over keys and demonstrate operation

• check for sharp edges or damaged fittings and make the suitcase safe for use

• dispose of the old lock and small parts or return them to the customer if requested

Typical Cost

Time on Site

Most suitcase lock jobs take 15–90 minutes on site. Simple non‑destructive openings are 15–30 minutes, straightforward lock replacements 30–60 minutes, and integrated or heavily damaged cases can take up to 2–3 hours. Factors that extend time include hard‑to‑access mounts, waiting for replacement parts, airport or security checks, and the need to make the case safe for travel

Questions to Ask Your Tradie

• can you open this make/model without damaging the case

• do you carry TSA‑approved locks and can you supply keys or set combinations on site

• what is your call‑out/minimum fee and do you charge travel or parking separately

• will you need to cut, drill or otherwise alter the case and how will you protect my bag and its contents

• how long will the job take and do you need to return with parts or a workshop for complex repairs

• do you carry PPE and how will you manage any sharp metal or debris created during the repair

How to Avoid Surprises

• have the suitcase and any proof of ownership ready for inspection

• remove fragile or valuable contents where possible or tell the tradie what is inside the bag

• check parking options and give clear access to the working area to reduce call‑out time

• advise the tradie if the bag is at an airport or in secure premises as extra checks or permissions may be required

• ask in advance if common replacement parts are carried or will need to be ordered to avoid return visits

• keep pets and children away from the work area and let the tradie know about any building access rules