Where’s the job?

Scope of Works

• carry out a visual inspection and fault diagnosis for domestic appliances (washing machine, dishwasher, fridge/freezer, oven, tumble dryer)

• isolate electrical and water supplies and test circuits and components where safe to do so

• remove and replace common parts such as seals, pumps, thermostats, heaters, door catches and filters

• test the appliance after repair and advise on any follow‑up works or replacement options

• provide a written quote for parts not fitted on the day and arrange parts ordering if required

• refer to a specialist for refrigerant or sealed‑system work (F‑Gas) or for electrical certification where necessary

Typical Cost

Time on Site

Most diagnostics take 30–60 minutes; simple repairs are usually 1–3 hours on site and may be completed the same day. Longer times occur when parts must be ordered (typically 2–7 days) or when specialist certification (F‑Gas/electrical) is needed

Questions to Ask Your Tradie

• are you qualified for this appliance and do you have relevant certificates (e.g. F‑Gas, gas safe, or NICEIC where electrical work is required)

• what is your call-out fee and how do you charge for diagnostics and labour

• do you supply parts and what warranty do parts and labour carry

• if the fault involves refrigerant, do you handle it or will you refer a certified F‑Gas engineer

• how long will the visit take and when would you need to return for ordered parts

• what access, parking or parking permit will you need on the day

How to Avoid Surprises

• clear space around the appliance and remove food or laundry before the visit

• confirm parking, entry instructions and any communal access codes in advance

• have model and serial numbers to hand and tell the tradie about any existing faults or recent repairs

• mention pets and any restrictions (flat access, no‑work hours, noise rules) ahead of the visit

• check if specialist parts or certified engineers are needed to avoid unexpected referrals