Where’s the job?

Scope of Works

• Inspect and diagnose fault using test cycle, error codes and visual checks

• isolate power and water and use PPE when handling electrics or contaminated water

• replace common parts such as pump, door seal, inlet valve, belt or motor where possible

• clear blockages from hoses and drain pump and reseal hose and pan connections

• reassemble machine, run a test cycle and demonstrate repair to the customer

• provide a written quote if parts need ordering or the appliance requires workshop repair

Typical Cost

Time on Site

Most diagnostic visits take 30–90 minutes; simple repairs are often completed in 1–2 hours. Major motor or electronic module replacements, or jobs requiring parts ordering, can take a day or require the appliance to be taken to a workshop

Questions to Ask Your Tradie

• do you charge a diagnostic or call-out fee and is it deductible from the repair cost

• do you carry common parts for my make/model or will those need ordering

• what warranty do you provide on parts and labour and do you give a written receipt

• is the diagnostic fee refundable if I accept the repair and how are extra costs authorised

• will you test the machine after repair and give a list of replaced parts

• if the appliance needs to be removed to a workshop, who is responsible for moving it and what are the costs

How to Avoid Surprises

• provide make, model and serial number before the visit so the engineer can check parts availability

• clear space around the machine and remove laundry to allow safe access

• let the engineer know about parking or loading restrictions and provide a contact number on arrival

• secure pets and tell the engineer about any access or communal building rules for flats

• be prepared to approve additional costs for parts or two-person lifts before work proceeds