Where’s the job?

Scope of Works

• Inspect freezer and run diagnostics to identify the fault (thermostat, compressor, fan, evaporator, refrigerant leak)

• Test temperature and electrical supply and check thermostat and defrost cycle

• Remove access panels, clean condenser coils and inspect fan and evaporator for blockages

• Locate and repair refrigerant leaks and carry out safe refrigerant recovery if needed (F‑gas certified engineer)

• Replace small faulty parts on site where possible (thermostat, fan, gasket) and order larger parts such as compressors if required

• Isolate power, wear PPE when handling components, test operation and advise on follow‑up and warranty

Typical Cost

Time on Site

Most diagnostics and minor repairs take 45 minutes–2 hours; compressor, sealed‑system or parts‑replacement jobs typically take 2–4 hours and may require a return visit for ordered parts or refrigerant recovery

Questions to Ask Your Tradie

• What is your call‑out fee and will the diagnostic be deducted from the repair cost

• Are you F‑gas certified to recover and recharge refrigerant and can you provide certification details

• Do you carry common spare parts and which parts will require ordering with lead times

• How long will the repair take on site and might a return visit be necessary

• What warranty do you offer on parts and labour and how is it documented

How to Avoid Surprises

• make sure there is clear access to the freezer (approx. 1 m clearance at rear and sides) and note any tight corridors or stairs

• let the engineer know if the unit is heavily iced or contains lots of food as this can add time for defrosting and clearing

• provide parking details and a contact number and advise building management for flat or communal access

• check parts availability for older models and be prepared for a return visit if specialist components are needed

• secure pets and clear the immediate area; ask the engineer about safe handling and disposal of refrigerant and contaminated materials