Where’s the job?

Scope of Works

• carry out a safety check and isolate electrical supply before inspection

• perform diagnostic tests to identify fault (controls, door interlocks, magnetron, capacitors, PCB)

• report findings and provide a written quotation for parts and labour before proceeding

• replace faulty components where approved (door seals, switches, magnetron, HV capacitor, control boards)

• clean accessible internal areas and check for contamination or water damage affecting electronics

• test repaired unit and provide operation and safety checks, plus written test results where requested

Typical Cost

Time on Site

Most inspections and diagnostics take 30 mins–1 hour; simple repairs or part swaps are typically 1–3 hours; longer visits occur when parts must be ordered, multiple units need work, or additional safety checks are required

Questions to Ask Your Tradie

• are you qualified and insured to work on commercial kitchen electrical appliances?

• can you provide a written quote and list of parts before you start work?

• what warranty do you offer on labour and replacement parts?

• how will you manage safety for high‑voltage components and will you provide a written safety check on completion?

• do you carry common spare parts or will parts need ordering and how long will that take?

• can you work around my service hours and what are any out‑of‑hours charges?

How to Avoid Surprises

• provide the microwave make, model and fault history before the visit

• ensure clear access to the unit and confirm whether it is built‑in or freestanding

• reserve suitable parking or loading bay and advise on site sign‑in procedures

• check whether the kitchen can be taken offline and who is authorised to approve downtime

• confirm any building or site permits, hygiene rules and PPE requirements in advance

• agree how additional work or parts are approved to avoid unexpected costs