Where’s the job?

Scope of Works

• inspect and diagnose cooling performance and temperature consistency

• test thermostat, temperature sensors and control board

• check condenser and evaporator coils, fans, defrost heater and drainage

• inspect door seals and interior for frost build-up or water leaks

• perform electrical safety checks and check for refrigerant leaks

• provide a clear quote including parts, labour and any refrigerant costs

• replace minor components on site where possible and advise on disposal and food safety

Typical Cost

Time on Site

Typical duration: diagnostics 30 minutes–1 hour; simple repairs 1–3 hours; major work such as compressor replacement or waiting for ordered parts can require a return visit or a half-day attendance

Questions to Ask Your Tradie

• are you F-gas certified and insured to work on refrigerant systems?

• what is included in the call-out fee and do you charge for diagnosis?

• can you provide a written estimate for parts and labour and any warranty on repairs?

• will you test for refrigerant leaks and show the fault with photos or readings?

• how long will the repair take and do you need to order parts or book a second visit?

• do you remove and dispose of failed parts or the whole appliance and what are the costs?

How to Avoid Surprises

• clear food and move the appliance to an accessible position if possible

• take a photo of the make, model and serial number and share with the engineer

• check parking and access for a van and advise if the property is a flat with restricted access

• make sure the engineer can isolate power at the socket or consumer unit

• tell the engineer about pets, building rules or communal access restrictions